In Canada, delivery is free for orders over $65. For orders under $65, shipping charges will be displayed before you finalize your order. For orders from outside Canada, please contact us for shipping costs, which vary from country to country.
Cancellation
If you wish to cancel an order, you may do so at no additional charge as long as the order has not yet been prepared or shipped. Orders are usually prepared within 12 hours on business days. To cancel an order, please contact us by e-mail or telephone with your order number. Once an order has been prepared or ordered, it cannot be cancelled.
Refund
If you have received an incorrect order or a faulty product, we apologize for the inconvenience and will offer you an exchange of the product or a full refund provided the claim is made within 24 hours of receipt of the order. No other claims will be accepted.
Once we have received your refund request, and validated the conformity of your returned product, the refund will be made according to the payment method used at the time of purchase. Please note that it may take up to 7-10 days for the refund to be visible on your account.
Contact
If you have any questions or would like to request an exchange or cancellation, you can contact us through the following means:
- E-mail : torrefaction@lenoirlacroix.ca
- Telephone: 450.434.3357